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Deputy Manager - At least NVQ level 2-3

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Deputy Manager - At least NVQ level 2-3

Care Navigation | Flexible Hours

Posted 4 months ago

Location type: Southmead

Closing date: Wednesday 1st May 2024

Ref no: 001

Service delivery                       

  • Overall, in charge of the roster, ensuring all runs and shifts are covered
  • Supervise care co-ordinators carry out their duties effectively assessing new clients and creating
  • Training staff and supervising quality of care plans written by staff
  • Monitoring staff’s quality of documentation and practice with clients in line with policies and procedures
  • Following up incidents recorded by staff and liaise with line manager about raising of safeguarding incidents
  • Reviewing care plans with clients and their carers
  • Attending to complaints and all communication from clients and their carers
  • Communication with brokers,  social workers about clients
  • Manage on call and take turns to be on call to support staff when needed


Managing people

  • Carrying out staff interviews, liaise with director on appointment
  • Conducting induction of new staff and on-going training staff in their job roles
  • Signing off staff on probation
  • Carrying out regular supervision of all staff
  • Managing staff attendance, absence- sickness, holiday including disciplinary procedures
  • Planning and conducting team building activities with teams and staff
  • Holding team meetings with staff  and implement any changes
  • Monitor and supervise job performance by office and with clients in the community
  • Implementing any changes with staff as cascaded by the director


Quality assurance

  • Having oversight of all departments
  • Working across the service holding departmental meetings and bring any issues to the attention of your line manager.
  • Carrying out capacity assessments as needed
  • Carrying out spot check on spot checkers to maintain standards
  • Reviewing incidents and raising safeguarding referrals with your line manager
  • Working in multiagency settings to manage safeguarding meetings and represent the services responsibility and reputation
  • Investigating complaints, liaising with line manager and communicate findings to people
  • Producing audit reports and liaise with line manager and compliance officer
  • Support HR, Contract, regulatory, health, and safety compliance issues
  • Liaise with compliance officer in updating and managing risk register
  • Complying performance reports for line manager
  • Carrying out feedback surveys with families and clients
  • Maintaining client data base and robustness of documentation
  • Ensuring budgets are monitored and maintained
  • Maintaining business performance and reputation with clients and other suppliers
  • Atending meetings on behalf of the registered manager