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Deputy Manager - At least NVQ level 2-3
Care Navigation | Flexible Hours
Posted 10 months ago
Location type: Southmead
Closing date: Wednesday 1st May 2024
Ref no: 001
Service delivery
- Overall, in charge of the roster, ensuring all runs and shifts are covered
- Supervise care co-ordinators carry out their duties effectively assessing new clients and creating
- Training staff and supervising quality of care plans written by staff
- Monitoring staff’s quality of documentation and practice with clients in line with policies and procedures
- Following up incidents recorded by staff and liaise with line manager about raising of safeguarding incidents
- Reviewing care plans with clients and their carers
- Attending to complaints and all communication from clients and their carers
- Communication with brokers, social workers about clients
- Manage on call and take turns to be on call to support staff when needed
Managing people
- Carrying out staff interviews, liaise with director on appointment
- Conducting induction of new staff and on-going training staff in their job roles
- Signing off staff on probation
- Carrying out regular supervision of all staff
- Managing staff attendance, absence- sickness, holiday including disciplinary procedures
- Planning and conducting team building activities with teams and staff
- Holding team meetings with staff and implement any changes
- Monitor and supervise job performance by office and with clients in the community
- Implementing any changes with staff as cascaded by the director
Quality assurance
- Having oversight of all departments
- Working across the service holding departmental meetings and bring any issues to the attention of your line manager.
- Carrying out capacity assessments as needed
- Carrying out spot check on spot checkers to maintain standards
- Reviewing incidents and raising safeguarding referrals with your line manager
- Working in multiagency settings to manage safeguarding meetings and represent the services responsibility and reputation
- Investigating complaints, liaising with line manager and communicate findings to people
- Producing audit reports and liaise with line manager and compliance officer
- Support HR, Contract, regulatory, health, and safety compliance issues
- Liaise with compliance officer in updating and managing risk register
- Complying performance reports for line manager
- Carrying out feedback surveys with families and clients
- Maintaining client data base and robustness of documentation
- Ensuring budgets are monitored and maintained
- Maintaining business performance and reputation with clients and other suppliers
- Atending meetings on behalf of the registered manager